Privacy Policy
This Privacy Policy explains how Northstead collects, uses, and protects personal information submitted through this website and related services. By using this website, you consent to these practices.
1. Introduction
Northstead, a DBA of Spruce & Vine LLC (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:
Visit our website
Submit a contact or service request form
Schedule service
Receive SMS communications
Make payments
Apply for financing
Interact with us electronically or in person
By using our services or website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
Name
Service address
Billing address
Email address
Phone number
Payment information (processed by third-party providers)
Service history
2.2 Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Referral source
This information may be collected through cookies or analytics tools.
2.3 SMS Information
If you provide your phone number, we may collect and store:
Consent records
Message delivery data
Opt-in and opt-out preferences
3. How We Use Information
We use collected information to:
Schedule and perform services
Communicate regarding appointments
Send transactional SMS reminders
Send marketing communications if you separately opt in
Process payments
Provide financing through third-party partners
Maintain service records
Improve our website and services
Comply with legal obligations
4. SMS Communications
4.1 Transactional Messages
By providing your phone number, you consent to receive transactional text messages related to:
Appointment reminders
Service updates
Technician arrival notifications
Billing communications
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
4.2 Marketing Messages
Marketing SMS messages are sent only if you provide separate express written consent.
You may opt out of marketing messages at any time by replying STOP MKT or STOP.
Consent to marketing messages is not required to receive services.
5. Information Sharing
We do not sell personal information.
We may share information with:
Payment processors
Financing providers
Scheduling and CRM software providers (such as Jobber)
Email and communication platforms
Insurance carriers
Legal authorities if required by law
Information is shared only as reasonably necessary to operate our business.
6. Payment Information
Payment information is processed by third-party payment processors. We do not store full credit card numbers on our servers.
Payment processors are responsible for maintaining appropriate security safeguards.
7. Financing Applications
If you apply for financing, your information is transmitted directly to the financing provider. We are not responsible for the privacy practices of financing companies.
Customers should review the privacy policies of any lender prior to submitting financing applications.
8. Data Retention
We retain customer information as long as reasonably necessary to:
Provide services
Maintain business and tax records
Comply with legal obligations
Resolve disputes
Retention periods may vary depending on the nature of the information.
9. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience.
We may implement analytics tools in the future to understand website usage and improve services.
You may adjust your browser settings to refuse cookies, though some website features may not function properly.
10. Do Not Track Signals
Some web browsers offer a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.
11. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
13. Your Choices
You may:
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Contact us to update your contact information
Transactional messages related to active service appointments may still be sent as necessary to complete contracted services.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
Continued use of our services constitutes acceptance of the revised policy.
15. Contact Information
Spruce & Vine LLC
DBA Northstead
9169 W State Street PMB 3657
Boise, ID 83714
Email: hello@thenorthstead.com
Phone: 208-203-3000
If you have questions regarding this Privacy Policy, please contact us using the information above.
Effective March 2026
This Privacy Policy explains how Northstead collects, uses, and protects personal information submitted through this website and related services. By using this website, you consent to these practices.
1. Introduction
Northstead, a DBA of Spruce & Vine LLC (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:
Visit our website
Submit a contact or service request form
Schedule service
Receive SMS communications
Make payments
Apply for financing
Interact with us electronically or in person
By using our services or website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
Name
Service address
Billing address
Email address
Phone number
Payment information (processed by third-party providers)
Service history
2.2 Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Referral source
This information may be collected through cookies or analytics tools.
2.3 SMS Information
If you provide your phone number, we may collect and store:
Consent records
Message delivery data
Opt-in and opt-out preferences
3. How We Use Information
We use collected information to:
Schedule and perform services
Communicate regarding appointments
Send transactional SMS reminders
Send marketing communications if you separately opt in
Process payments
Provide financing through third-party partners
Maintain service records
Improve our website and services
Comply with legal obligations
4. SMS Communications
4.1 Transactional Messages
By providing your phone number, you consent to receive transactional text messages related to:
Appointment reminders
Service updates
Technician arrival notifications
Billing communications
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
4.2 Marketing Messages
Marketing SMS messages are sent only if you provide separate express written consent.
You may opt out of marketing messages at any time by replying STOP MKT or STOP.
Consent to marketing messages is not required to receive services.
5. Information Sharing
We do not sell personal information.
We may share information with:
Payment processors
Financing providers
Scheduling and CRM software providers (such as Jobber)
Email and communication platforms
Insurance carriers
Legal authorities if required by law
Information is shared only as reasonably necessary to operate our business.
6. Payment Information
Payment information is processed by third-party payment processors. We do not store full credit card numbers on our servers.
Payment processors are responsible for maintaining appropriate security safeguards.
7. Financing Applications
If you apply for financing, your information is transmitted directly to the financing provider. We are not responsible for the privacy practices of financing companies.
Customers should review the privacy policies of any lender prior to submitting financing applications.
8. Data Retention
We retain customer information as long as reasonably necessary to:
Provide services
Maintain business and tax records
Comply with legal obligations
Resolve disputes
Retention periods may vary depending on the nature of the information.
9. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience.
We may implement analytics tools in the future to understand website usage and improve services.
You may adjust your browser settings to refuse cookies, though some website features may not function properly.
10. Do Not Track Signals
Some web browsers offer a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.
11. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
13. Your Choices
You may:
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Contact us to update your contact information
Transactional messages related to active service appointments may still be sent as necessary to complete contracted services.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
Continued use of our services constitutes acceptance of the revised policy.
15. Contact Information
Spruce & Vine LLC
DBA Northstead
9169 W State Street PMB 3657
Boise, ID 83714
Email: hello@thenorthstead.com
Phone: 208-203-3000
If you have questions regarding this Privacy Policy, please contact us using the information above.
Effective March 2026